Sometimes founding partners go different ways, as different mindsets or philosophies turn out not to match in the long run. Our co-founder Fabian has left the company to set up his own new business. We appreciate his initial contribution to our journey and wish him all the best for the future. We are convinced that healthy competition in the end means better products and creates benefits for the customers.
During the separation process a couple of misunderstandings happened, and some very loyal fans of his work spread negative word about us. We do know that separating - as in every environment created by humans - often causes issues, after all we are all real people behind the products, realising our ideas and trying our best to create value for our customers. We want to address the concerns raised by fans and assure every potential customer, that nothing regarding the product and the customer service has changed:
- 24/7 support
- we are happy to answer every question you have
- we are the initial founding team with the original manufacturing procedures
- we have improved our manufacturing process quality
- we are still selling via Shopify
- we learned from our mistakes and dedicate our time on improving our customer support